Our responsibility as Route

At Route , securing your personal information and transaction details and consistently keeping these confidential is our utmost priority. We take stringent and appropriate measures to protect the security of your personal information and prevent unauthorized access to such information. Route continuously monitors developments in information security and we therefore update our processes and infrastructure to ensure consistency with best-in-class industry practices.

Through whichever of our channels you choose to transact, we are committed to maintaining information security when collecting, using, or sharing information about you.

Tips for keeping your transactions safe from fraud
Fraudsters have intensified efforts to get personal information and card data of unsuspecting users with the aim of committing fraud. However clever their scams can be, it is our priority at Route continuously empower you with information and tips that let you know how they work and how to avoid them.

Tips to prevent Phishing
Phishing takes place when fraudsters pretending to be from well-known companies, banks, other organizations, or government agencies contact consumers and try to trick them into revealing their personal information. The information provided by the unsuspecting customer is then used to commit fraud like opening new accounts in your name or taking over existing accounts like online banking etc.

It can happen over the phone, on email or even through text messages. You can protect yourself with these quick tips:

Always be on your guard. Ensure you only open emails, attachments, and links from people you are sure you know.
Always investigate and verify what you see. Fraudsters now find it easy to illegally apply the colors, logos and header of an established organization to present emails in a way that make them look legitimate.
Never reveal any of your personal or financial information (PINs, Passwords, Card Numbers, Security Questions etc) in an email, text or over the phone.
Always pay attention to a website's URL. Hover over any links to see where they lead. Rather than click on suspicious links, always access the online banking portals you use from your respective banks’ verified authentic websites.
If you are unsure whether an email request is legitimate, try to verify it by contacting the company directly. Report suspected phishing emails to
Ensure your devices are updated with the latest effective anti-virus and always keep your software updated. Make sure you keep your anti-virus software up to date.
If, for any reason, you believe your payment card data or transactional details may have been compromised in a data breach, please contact us immediately for guidance.

Password security tips for you
Passwords represent the keys to your personal and account information. Care must be exercised in constructing and maintaining passwords. The following are some easy steps that you can take to protect yourself from having your personal information compromised.


• Use at least eight (8) characters
• Use both letters and numbers
• Use special characters if possible (e.g !,@#&$)
• Use ​Upper and lower case
• Use combined or misspelled words
• Always guard your fingers when typing
• Change passwords periodically or when you suspect compromise


• Do not use names
• Do not use personal information
• Do not use dictionary words
• Do not write it on a sticky note and paste it on your monitor
• Do not keep it in a drawer or write it in your dairy
• Do not use the same password for several applications
• Do not recycle old passwords
• Do not send through mail or SMS
• Do not disclose it to someone else