Route is an Africa-focused integrated digital payments and commerce company that facilitates the electronic circulation of money as well as the exchange of value between individuals and organizations on a timely and consistent basis.
Scope And Consent
You decide and control what to share
Through your consent we upload your contacts to the application which allows you to request and transfer funds on the app. If you do not upload your contacts to the app, you will not be able to use the app to request or transfer funds.
Please note that only contacts that you've uploaded & registered contacts with Route are able to request & receive funds on to the app. Contacts uploaded to the app are strictly used to enable sharing between you and your contacts. Your contacts will not be availed to 3rd Parties or used for marketing purposes.
Route Money application collects/transmits/syncs/stores contact list information to enable finding and connecting with friends who use the app, when the user grants access. Users are presented with a clear disclosure and must provide consent.Route money application implements security measures and complies with privacy regulations
You have the option to invite your contacts once you’ve download our app as well.
Collection Of Personal Information
We collect Personally Identifiable Information (PII), otherwise known as Personal Information or Personal Data. They include Name, email address, phone number, contact address, limited financial information, location data, device data, etc.
How We Collect Personal Information
Customers' data is collected electronically and manually when you register to use any of our services. This is collected electronically with exchanges between your system (Computer, Server, Mobile Device) or service provider’s system and our system.
We collect Customers’ data manually when they complete our product and services registration forms in registering to use any of our services. Similar data are also collected when customers or visitors’ visit our physical locations for inquiries or business relationship.
We collect information from or about customers from other sources, such as through your contact with us, including our Customer Support interfaces – email, portal, phone calls, social media, and other communication channels; Customer support teams, Customer response to surveys, Training programmes, Corporate Social Responsibility events, Promotional events, and interactions with Route or other companies (subject to their privacy policies and applicable law).
We may also obtain information about you from third parties such as credit bureaus and identity verification services
How We Use Collected Personal Information
We collect personal information to provide users of our services with a secure, smooth, efficient, and customized experience. Furthermore, the information collected may also be used to provide Route Services and customer support; process transactions and send notices about your transactions; verify your identity, including during account creation and password reset processes; resolve disputes, collect fees, and troubleshoot problems; manage risk, or to detect, prevent, and/or remediate fraud or other potentially prohibited or illegal activities; detect, prevent or remediate violations of policies or applicable user agreements.
We also collect personal information to improve Services by customizing your user experience; measure the performance of the Route Services and improve their content and layout; manage and protect our information technology infrastructure; provide targeted marketing and advertising, provide service update notices, and deliver promotional offers based on your communication preferences; contact you at any telephone number, by placing a voice call or through text (SMS) or email messaging; perform creditworthiness and solvency checks, and compare information for accuracy and verify it with third parties.
Additionally, we may contact you via electronic means to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, or as otherwise necessary to service your account. Furthermore, we may contact you to offer coupons, discounts, and promotions, and inform you about Route Services or its group services.
Finally, we may contact you as necessary to enforce our policies, applicable law, or any agreement we may have with you. When contacting you via phone, to reach you as efficiently as possible we may use, and you consent to receive, auto dialed or prerecorded calls and text messages. Where applicable and permitted by law, you may decline to receive certain communications.
Protection And Storage Of Personal Information
We store and process your personal information on Secured cloud servers. We protect your information using physical, technical, and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure, and alteration.
Some of the safeguards we use are firewalls and data encryption, physical access controls to our data centers, and information access authorization controls. We have also taken additional measures by ensuring our system complies with industry information security standards.
We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We may combine customer’s information with information collected from other companies and use it to improve and personalize Route Services, content, and advertising. We have also included an opportunity for customers that had initially subscribed to receiving notification or information about their activities in relation to the use of Route's service to unsubscribed or request to be removed from applicable databases.
Sharing Personal Information With Other Route Users
When transacting with others, we may provide those parties with information to complete the transaction, such as your name, account ID, contact details, shipping and billing address, or other information needed to promote the reliability and security of the transaction. If a transaction is held, fails, or is later invalidated, we may also provide details of the unsuccessful transaction.
To facilitate dispute resolution, we may provide a buyer with the seller’s address so that goods can be returned to the seller. The receiving party is not allowed to use this information for unrelated purposes, such as to directly market to you, unless you have agreed to it. Contacting users with unwanted or threatening messages is not authorized by Route.
We may provide or display customer information to a third-party while consummating transactions to validate that transactions are being exchanged with valid receivers.
We work with third parties, including merchants, to enable them to accept or send payments from or to Customers using Route's Services. In doing so, a third party may share information about customers with us, such as email address or mobile phone number, to inform such customer that a payment has been sent. We use this information to confirm that users are Route's customer and that Route as a form of payment can be enabled, or to send customer notification of payment status. Also, we may oblige a request to validate that a customer transacts business with Route.
Customer’s card information may be available for their reuse subsequent if they chose to be remembered at previous attempts. Do note that merchants, sellers, and users involved in transactions may have their own privacy policies, and Route does not allow the other transacting party to use this information for anything other than providing Route Services, Route is not responsible for their actions, including their information protection practices.
Route will not disclose your credit/debit card number or bank account number to anyone or with the third parties that offer or use Route Services, except with customers’ express permission or if we are required to do so to comply with credit/debit card rules, a subpoena, or other legal processes.
Sharing Personal Information With Third Parties
We may share customers’ personal information with:
Members of Route to provide joint content, products, and services (such as registration, transactions and customer support), to help detect and prevent potentially illegal acts and violations of our policies, and to guide decisions about their products, services, and communications. This information will only be used for marketing communications only if customers have requested for the services.
Financial institutions that we partner with to jointly create and offer a product may only use this information to market Route related products unless the customer has given consent for other uses.
Credit bureaus and collection agencies to report account information, as permitted by law.
Banking partners as required by credit/debit card association rules for inclusion on their list of terminated merchants.
Law enforcement, government officials, or other third parties pursuant to a subpoena, court order, or other legal process or requirement applicable to Route or one of its affiliates; when we need to do so to comply with law or credit/debit card rules; or when we believe, in our sole discretion, that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity or to investigate violations of our User Agreement.
Other unaffiliated third parties, for the following purposes:
Fraud Prevention and Risk Management: to help prevent fraud or assess and manage risk.
Customer Service: for customer service purposes, including to help service your accounts or resolve disputes.
Shipping: in connection with shipping and related services for purchases made using Route Services.
Legal Compliance: to help them comply with anti-money laundering and counter-terrorist financing verification requirements.
Service Providers: to enable service providers under contract with us to support our business operations, such as fraud prevention, bill collection, marketing, customer service and technology services. Our contracts dictate that these service providers only use customer information in connection with the services they perform for us and not for their own benefit.
Other third parties with your consent or direction to do so.
Please note that these third parties may be in other countries where the laws on processing personal information may be less stringent than in our country of primary jurisprudence.
If customers open any of our products and services or related wallet account directly on a third-party website or via a third-party application, any information that are entered on such systems (and not directly on an Route website) will be shared with the owner of the third-party website or application. These sites are governed by their own privacy policies and customers are encouraged to review their privacy policies before providing them with personal information. Route is not responsible for the content or information practices of such third parties.
Cross Border Transfers Of Personal Information
Route is committed to adequately protecting customers’ personal information regardless of where the data resides and to providing appropriate protection for where such data is transferred across borders, including outside of Kenya. We have further taken measure to ensure our relationships are with countries that are governed by similar data protection regulation as we are, and further assessment of other entities are being taken to provide a reasonable assurance of the safety of customer’s information.
Customer Data Protection Rights
Our customers have data protection rights and are entitled to the following:
The right to access – Customer has the right to request copies of their personal data. Route may charge a fee for this service if it will require a substantial amount of resources to accomplish.
The right to rectification – Customers have the right to request that Route correct any information they believe and have proven have been captured inaccurately. Customers also have the right to request Route to complete the information they believe is incomplete.
The right to erasure – Customers have the right to request that Route erase their personal data, under certain conditions. These conditions are not limited to regulatory requirements, law enforcement agencies, or where such action may cause disruption to our system.
The right to restrict processing – Customers have the right to request that Route restrict the processing of their personal data, under certain conditions. (as above)
The right to object to processing – Customers have the right to object to Our Company’s processing of your personal data, under certain conditions. (as above)
The right to data portability – Customers have the right to request that Route transfer the data that we have collected to another organization, or directly to them, under certain conditions. (as above)
Customer requests based on any of the rights above shall be handled between 2 to 4 working weeks. Customer may contact us by email or writing:
Email us at firstname.lastname@example.org
When Customers access our websites or use Route Services, we may place small data files on your computer or other devices. These data files may be cookies, pixel tags, "Flash cookies," or other local storage provided by your browser or associated applications (collectively referred to as "Cookies"). These technologies are used to recognize users as customers; customize Route Services, content, and advertising; measure promotional effectiveness; help ensure that account security is not compromised; mitigate risk and prevent fraud; and to promote trust and safety across Route Services and related sites.
Users can freely decline our Cookies if the web browser or browser add-on permits unless our Cookies are required to prevent fraud or ensure the security of websites we control. However, declining our Cookies may interfere with users’ use of our websites and Route Services.
Privacy Policies Of Other Websites
Please refer to the end of this notice for providing your consent. Your consent to personal data collection and processing may be revoked by notifying us via our contact page. For users below the age of 16, the consent should be provided by the holder of parental responsibility of the child.
Please note, in case you choose to not provide us with the consent or withdraw the consent at any given point of time, we shall not be able to provide the services as detailed in section 2.2 of this notice.
How To Contact Us
Email us at email@example.com
I have read all the terms and conditions within this Notice and hereby agree/ disagree to use of my personal data for above mentioned purposes.